We sure do! and we do SHIPPING WORLDWIDE.

Please allow 1-3 business days for order processing. Orders are shipped in 1-3 business days. shipping time is 7-25 working days to most of country(to USA / Canada / Australia / United Kingdom).15-35days to most countries in Europe.. Please note that delivery time may vary with customs, weather, or busy holiday seasons. ~~~ If your order has not arrived to your destination after 60 business days, please contact us, we will look into the situation and work out a negotiation.

We accept payment by credit card and paypal payments. but if you want to pay by any other way, please mail to us.

In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We are not accountable for any customs fee; please check out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country; the buyer should understand this situation. We sincerely apologize for any inconvenience.

Pay with the world’s most popular and secure payment methods.
We promise your purchase is 100% safe is our store,if you finally can not get the pack-age,we will full refund.

If you contact us in time after your purchase we can cancel or change the order for you.
Note:
1. 5% of the order total will be charged as transaction fee,if contact us within 24 hours after your payment finished,
2. 15% of the order total will be charged as transaction and handling fee,if after 24 hours,
3. The orders can’t be canceled once we have already begun to custom the jewelry or the parcel is shipped out.

Note: If requesting for exchange or repair or cancel your order, firstly you should contact us at email or online livechat. We will not provide any return or repair, exchange on returned product without our permission, and all loss will be afforded by customers.

If item faulty or any problem or request about our item you can contact us via fenpingji@outlook.com , we’ll answer u asap. we can offer refund or exchange item if item faulty or wrong item.

If you’re NOT satisfied with the items you get, we will send the replacement or refund all the payment, only if the items are posted back within 3 days from you get.

Kindly reminder:

1. All the items are not returnable any more after 7 days since signed.

2. Please keep the item in original condition if you want to return it, done any other process are not returnable any more.

3. Please do not return the parcel before you get our permission. Otherwise we are not responsible for any loss caused.

We offer a tracking code for some items but not others (a majority of small items do not). We will contact you with a tracking code if there is one available.

http://17track.net/

We offer store credit refunds for 3 conditions only. 1. Order Cancellation 2. Defective Item Received (In this case, please provide photos to us.) 3. Out of Stock We will no longer be providing refunds for lost parcels. Our responsibility is to ship out orders only, although we provide tracking numbers for some items but please understand that we can not always keep track of all parcels going overseas.

If your order is out of stock, we will contact you right away and offer either a payment refund or an item exchange.

Please relax and hear us out! As our items are shipped from different warehouses overseas, it is more efficient to dispatch items individually. Don’t worry! This is perfectly normal, all items should arrive to your destination with no harm!

If you did not received the item please contact us right away. If you received a defected item, please contact us and provide us with a photo of the item. If we find that the item is qualified for a store credit refund or item resent, we will respond to you immediately. Although we provide refunds for these types of situations, please note that we will not provide a store credit refund for sizing errors or minor loose threads so please check carefully before ordering.